Terms and conditions
PART A - GENERAL TERMS RELATING TO SOULOCAL SERVICES
You shall be permitted to access the Platform, avail the Soulocal Services and connect with Merchants and Delivery Partners on the Platform only upon creating an Account (as defined below) and obtaining a registration on the Platform. Your ability to continue using the Platform and Soulocal Services is subject to Your continued registration on the Platform. You will be required to enter Your personal information including your name, contact details, valid phone number while registering on the Platform.
As a part of the registration, You may be required to undertake a verification process (such as mobile number verification) to verify Your personal information and setting up the Account.
Soulocal shall have the right to display the information, feedback, ratings, reviews etc. provided by You on the Platform. You agree and accept that as on the date of Your registration on the Platform, the information provided by You is complete, accurate and up-to-date. In the event of any change to such information, You shall be required to promptly inform Soulocal of the same, in writing, at least 1 (one) week prior to the date on which such change shall take effect. You acknowledge and accept that Soulocal has not independently verified the information provided by You. Soulocal shall in no way be responsible or liable for the accuracy or completeness of any information provided by You. If You provide any information that is untrue, inaccurate, not current or incomplete, or Soulocal has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Soulocal reserves the right to suspend or terminate Your Account (defined below) and refuse any and all current or future use of the Platform (or any portion thereof) at any time.
2. Soulocal Services:
a. You are solely responsible for and in control of the information You provide to us. Compilation of User Accounts and User Account bearing contact number and e-mail addresses are owned by Soulocal. Further, You understand and agree that certain information will be case sensitive and must be handled with prudent care. b. In the case where the Platform is unable to establish unique identity of the User against a valid mobile number or e-mail address, the Account shall be indefinitely suspended. Soulocal reserves the full discretion to suspend a User's Account in the above event and does not have the liability to share any Account information whatsoever.
Purchase Services: While initiating a request for a Purchase Service, You shall pay for the price of the Items You require the Delivery Partners to deliver to You from the Tied-Up Merchant. The transaction for the Purchase Service will be initiated on the Platform once You have completed the payment for the same on the Platform. In certain exceptional circumstances, if the purchase price of the Item is not available on the Platform, You shall be required to pay the purchase price of the Item, through the Platform, as may be communicated to You by the Delivery Partner, prior to the Delivery Partner undertaking Purchase Service. Service Fees: With respect to Delivery Services and Purchase Services, You will be charged a separate service fees ("Service Fees"). The Service Fees shall be paid prior to availing any of the Soulocal Services. You agree that Soulocal may use certain third-party vendors and service providers, including payment gateways, to process the payments made by You on the Platform.
a. You agree that: (i) after completion of a transaction on the Platform, the Platform will prompt the User with an option to provide a rating and comments about the Delivery Partner (with respect to the services performed by the Delivery Partner) and Merchants (with respect to the Items sold/provided by them); and (ii) the Delivery Partner and the Tied-Up Merchants may also be prompted to rate You on the Platform. Based upon such Delivery Partner and Merchant ratings, Your rating score on the Platform will be determined and displayed. b. Soulocal and its affiliates reserve the right to use, share and display such ratings and comments in any manner in connection with the business of Soulocal and its affiliates without attribution to or approval of Users and You hereby consent to the same. Soulocal and its affiliates reserve the right to edit or remove comments in the event that such comments include obscenities or other objectionable content, include an individual’s name or other personal information, or violate any privacy laws, other applicable laws or Soulocal’s or its affiliates’ content policies. c. Location: You acknowledge and agree that Your geo-location information is required for You to avail the Soulocal Services and initiate transactions on the Platform. You acknowledge and hereby consent to the monitoring and tracking of Your geo-location information. In addition, Soulocal may share Your geo-location information with Delivery Partners and Merchants (as the case maybe).
PART B - SPECIFIC TERMS FOR SOULOCAL SERVICES
6. Cancellation and Refund:
7. Eligibility to Use:
a. The Soulocal Services are not available to minors i.e., persons under the age of 18 (eighteen) years or to any Users suspended or removed by Soulocal from accessing the Platform for any reason whatsoever. You represent that You are of legal age to form a binding contract and are not a person barred from receiving using or availing Soulocal Services under the applicable laws. b. Soulocal reserves the right to refuse access to the Platform, at any time to new Users or to terminate or suspend access granted to existing Users at any time without according any reasons for doing so. c. You shall not have more than 1 (one) active Account (as defined below) on the Platform. Additionally, You are prohibited from selling, trading, or otherwise transferring Your Account to another party or impersonating any other person for the purposing of creating an account with the Platform.
8. User Account, Password, and Security:
a. In order to use the Platform and avail the Soulocal Services, You will have to register on the Platform and create an account with a unique user identity and password ("Account"). If You are using the Platform on a compatible mobile or tablet, You will have to install the application and then proceed with registration. b. You will be responsible for maintaining the confidentiality of the Account information, and are fully responsible for all activities that occur under Your Account. You agree to (i) immediately notify Soulocal of any unauthorized use of Your Account information or any other breach of security, and (ii) [ensure that You exit from Your Account at the end of each session.] Soulocal cannot and will not be liable for any loss or damage arising from Your failure to comply with this provision. You may be held liable for losses incurred by Soulocal or any other User of or visitor to the Platform due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account information secure and confidential. Use of another User’s Account information for using the Platform is expressly prohibited.
9. Representations and Warranties:
10. Intellectual Property Rights:
a. The Platform and process, and their selection and arrangement, including but not limited to, all text, videos, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork, algorithm and computer code (and any combination thereof), except any third party software available on the Platform, is owned by Soulocal ("Soulocal Property") and the design, structure, selection, co-ordination, expression, look and feel and arrangement of such Soulocal Property is protected by copyright, patent and trademark laws, and various other intellectual property rights. You are not permitted to use Soulocal Property without the prior written consent of Soulocal. b. The trademarks, logos and service marks displayed on the Platform ("Marks") are the property of Soulocal, except any trademark, logos and service marks of third parties available on the Platform. You are not permitted to use the Marks without the prior consent of Soulocal or such third party as may be applicable.
11. Disclaimer of Warranties & Liabilities:
12. Indemnification and Limitation of Liability:
14. Additional Terms:
15. Link to Third Parties:
16. Term and Termination:
17. Governing Law:
18. Report Abuse:
You hereby expressly agree to receive communications by way of SMSs and/or e-mails and/or Whatsapp from Soulocal, or other third parties. You can unsubscribe/ opt-out from receiving communications through SMS, Whatsapp and email anytime by contacting us for the same. However, You may still receive communications from Your end with respect to Your use of the Soulocal Service.